No one plans on experiencing a loss. But when the unexpected happens, you need a recovery plan you can rely on.
At John Grace, our Four-Step Process has been proven to deliver exceptional results, quickly, in even very difficult circumstances. You can rely on us from your first phone call until your job is done.
Step 1: Inspection
With 24/7 availability, we get our inspection teams onsite ASAP. They determine the root cause of your damage. They use their expertise to help you understand whether insurance will likely cover the cost of your loss and if it may make sense to file a claim based on the potential monetary value of the repairs. Based on the facts, we help you to choose the best course of action whether it’s one we provide or not.
Step 2: Emergency Services
Addressing the damage as soon as possible helps minimize the disruption to your life. Our professionals get things cleaned up and prepared for reconstruction. Our emergency services make temporary repairs, place drying equipment, coordinate cleanup, and document the mitigation properly and as needed by insurance companies in the case of a claim.
Step 3: Estimating
Estimating is crucial to restoring your property to as good or better than—it’s previous condition. We write the estimate, submit it to your insurance company, and negotiate adjustments. Then, once your claim is approved, we give you the allowances and work with you on major decisions, like materials, cabinets, and floor plan changes. Once you approve the final plan and estimate, reconstruction can begin.
Step 4: Reconstruction
During reconstruction, we assign you a project manager and commit to timely and thorough communication. Change orders are documented and approved, milestones are accomplished, and when the job is completed to your satisfaction, we issue a certificate of completion. We guide you through the insurance claim process and make the process as smooth as possible.