Water Damage: Residential

Luke, Evan and Terry we’re awesome! They were thorough, knowledgeable and Timely regarding addressing our water damage situation! I would highly recommend this company!!

We arrived home from vacation today (Saturday) to find water shooting out of tube for our fridge ice maker. I called John Grace and Erica promptly answered the phone, took down my information and coordinated a team to come out to mop up the water and get fans & dehumidifiers going to dry everything out. Tyler Collins, Lars and Eddie were at my home within an hour and a half after speaking to Erica. They assessed the damage, removed wet items from my basement, removed baseboards to dry out my walls and set up multiple fans and dehumidifiers throughout my basement and first floor. They cleaned up all the mess before leaving. I was thrilled to have someone help so quickly on a Saturday. While I hope others don’t experience water damage like we have, if you do you must call John Grace.

I had extensive water damage at my place, from upstairs, main floor to the basement. I do not know how the teams led by Terry, Brian and Dan from John Grace turned everything around to give me this new home I have today. These three were available, responsive, knowledgeable, and patient with my gazillion questions and requests. I can go on and on. I am very happy with my new home, and I can comfortably say John Grace served me with grace😊

Great service! When I called about water in our basement Terry S was here within an hour to assess the situation! Very great at explaining how and what needs to be done! Within minutes of him leaving the next crew for clean up called and got me scheduled asap!! The clean up crew arrived when said and did an excellent job with their part. Thank you to Jason, Fez and Justin!!

Can’t imagine working with any other company when it comes to issues around leaks and water damage in our house. This is the second time we’ve used John Grace and they are nothing but professional. This last time, we had an issue late night on a Friday and they came out and got us squared away. Then Mitchell and Ian contacted us the next day (completely different guys than the day before) just to make sure we were taken care of and the damage we had was being addressed. They took 2 hrs out of their weekend to help a customer. A++++ service. Would give 6 stars if I could.

Thank you, John Grace Restoration, for taking on our water damage project. First impressions are crucial, and Eddie, Ian, and Jason truly impressed us with their professionalism and diligence. Although the restorative work has just begun, I am already confident that John Grace Restoration will deliver excellent results.

Water heater burst at 3am. I called them , spoke to a human and two hours later the water was vacuumed up, floor disinfected, fans on and they were gone! Awesome customer service!

I would highly recommend John Grace Restoration. We had a fixture burst in our house that caused water damage across two floors. The John Grace team arrived quickly and stopped the damage from getting worse. Tyler, Baylor, Luke and Justin did a great job and were there all day drying out our house.

Water leaks. We had a water pipe hidden inside an interior wall that we didn’t know was there. When I discovered the wet carpet my stress went through the roof. I called John Grace and Ben was the first to arrive. He calmly began exploring to figure out what caused the leak. The next to arrive were Eddie and Fez to open the walls and clearly identify the problem. Ben, Eddie and Fez were focused, professional, and kind. We now have a solution and a plan to restore the rooms. The emergency response team from John Grace are fantastic!

Tyler and Lars came and helped us immediately when we found out we had water in our basement. They came and were calm and helpful and resourceful and helped make us feel calm as we dealt with a stressful water situation across our basement. They made a stressful situation less stressful, and they were very kind and thoughtful about how they took care of the water issues for these emergency services we needed today. We feel, like the situation has been supported well and both of them were great to work with

Mitchell and Ian did an amazing job clearing out all my water damage on my ceiling from tree damage and cleaned up afterwards no issues wound definitely recommend

We first contacted John Grace on January 29 when our sump pump malfunctioned resulting in water damage in our basement. They immediately came in with giant fans and pulled up carpet. We were impressed with their response and hired them on to do all contract work. We were given a 4-6 week timeline and our insurance approved all costs immediately. There was a slow down with insurance when our agent went on unexpected leave without our insurance company informing us. Once I made several phone calls, we were back on track with a 2 week delay. We signed the insurance check over to them right away, paying them and expecting work to be done quickly. Fast forward to June 12, and they just finally finished the 4-6 week project in over 4 months. They just disappeared often within the past few months, with no communication unless we reached out to them, often reaching out multiple times before we got a response. There was never an apology and often we were given the run around. Then when we got more assertive in our request to finish work they would send the next steps, only for us to have to repeat the entire process again for the next step. I expressed my concerns and was still blown off and never received an apology. I requested an adjustment to our invoice because we were charged to remove furniture before placing carpet and again charged to put furniture back. However, we did all of this ourselves due to carpet contractor refusing to move it and the long wait time between carpet completion and next steps. It was clear our contact person was trying to avoid addressing this issue and it took me several attempts to get this removed. I had to email Kevin directly, our contact person just gave me run around. Kevin was great with his response, apologized and made adjustment. So overall, the work done looks great, but the company is dreadful to work with. I wouldn’t use them again due to lack of follow through with timing and concern regarding fulfilling timeline and communication.

I am very satisfied with the prompt courteous service I received with the recent water main break. John Grace was at my house within the hour and came promptly after to begin the clean up. Everyone on the crew; Nate, Tyler, Ethan,Lars, Jackson, Luke, Terry, Zach, Lucus, Baylor, Alan and Eddie were so nice and explained what they were doing. I’m very thankful for the job they are doing

To Whom It May Concern, Tyler and Baylor just left from having completed their “mitigation” work at my condo. What nice guys they both are! And, they both do great work, too! Not only did they get the old toliet out, and got rid of the water -damaged carpet and flooring, as needed, etc., but they put everything back in it’s place, before they left, too! Plus, Tyler went “beyond the call of duty” to help fix a stuck screen door. And, our patio sliding door, that had come off- the -track, without my asking him to do so! Both were professional and courteous. Tyler was also concerned about my 96 year old Mom, being able to walk throughout the condo without falling, by making sure there was a clear pathway for her, too. Both guys are assets to John Grace Restoration! Another super employee is Terry! Terry was right on time yesterday. And, he spent quality time while he was here, explaining in layman’s terms, what was going to be done by the “mitigation teahm”of Tyler & Baylor today. And, also what to expect down -the -road for finishing the Restoration next week, etc. Terry, too, is very personable. And extremely profesional. After meeting with Terry yesterday, my 96 year old Mom and I, both felt confident that the workers from John Grace Restoration will do their best at making our condo look like it did before they did the restoration. (Maybe better)?! And, that the experience of working with John Grace restoration would be a pleasant one. So far, so good! Best, Barb & Marge Bean

Luke, Ethan and Eddie were great to deal with for our water leak issue. Very timely response and a pleasure to work with throughout the process.

I gave John Grace a call and he responded swiftly to a major water leak at my complex. They were very professional while taking care of the issue. I would highly recommend them!

Great company to work with! We had Ben come out for an assessment after a broken pipe created water damage in our house. He was so patient with our questions and very thorough. Ian and Ethan were quick and efficient with drying everything out and did a great job cleaning up after themselves. I would highly recommend them!

We experienced water damage and wet Carpeting and mold in our basement two weeks ago. We called the John Grace company and this morning Tyler and Colin came out to do the work. The care that they are taking with our house putting down coverings on the stairs in the garage all the walk areas for carpeting is down in the basement was absolutely incredible. They cleaned up their mess they tell me what they think is going on and made a couple of recommendations and I got back in touch with Ben and we’re moving forward for repairs. But this team is absolutely incredible whatever recognition you can give them they deserve. Richard Austin

I’m the middle of a home sale Terry came out and looked over our house, which a terrible inspector claimed had water damage. Terry, who could have benefitted, did an extremely thorough job and proved the instructor wrong and that the house was completely fine. Thank you so much!

We woke up this morning to find that our toilet had been leaking water for over 8 hours and make its way through the entire bathroom and about 20 feet further into our kitchen. We called John Grace and right away spoke to someone, who got me over to Terry, Terry walked me through very calmly what the process was going to look like and that they would have someone out same day to help. When Ian and Luke showed up they were extremely polite, knowledgeable and easy to work with. They had confidence in what they were doing and made the tear up and clean up process seamless! We have a ways to go in our restoration and I feel beyond grateful I called the right company!

Referred by our Insurance agent with State Farm, John Grace helped us very much with a thorough inspection/review of water that entered our basement from the March 10th 2-3/4″ of rain in 1-1/2 hours Jenison, MI….We were contacted by Michael Rodriguez, JG Service Rep he was very polite and professional, Not a Typical Pushy Salesman…Michael explained everything completely and service crew were out on Monday to remedy the water damage, with a GREAT JOB of cleaning up when drywall and base trim were removed…they set-up the dehumidifier & Fans….now the next step of getting everything back in place….I highly recommend John Grace for any type of restoration needs for your home….Great People, Great Service & Follow-Through…George—Jenison, MI

We had a major water issue with lots of damage in the lower level of our house. They were at our home first thing in the morning and completed the remediation by late that afternoon. Their crews were very pleasant to work with and very professional in the performance of their jobs. There have been several follow up meetings and phone calls and everything has exceeded our expectations. We are so delighted with the work and interactions with them, we plan on using them for the restoration work to be done. Thank you John Grace team.

Kudos to Connor, Owen, and Eddie with John Grace Restoration. They did an outstanding job in clearing up the water damage and mold from a leak in my furnace drain. In 7 hours of steady hard work, they disposed of all the damaged property, treated and saved far more of my possessions then I thought they could, and cleaned up the damaged area, removed a built in wall/desk unit and set up fans to dry everything out. They were neat, friendly, courteous, answered all my questions and made my dog Maggie happy with all their attention. I would do business again with John Grace Restoration, especially if I would be dealing with Connor, Owen, and Eddie. Thank you for your professionalism and quality of work.