Our Core Values
At John Grace, our core values are the foundation of everything we do. We are committed to restoring lives in the communities we serve, and we would like to extend an invitation to community partners and trades who share our values.
Genuine & Positive Attitude
Act with positive intent and receive with positive assumption. No one wants to work in a negative and toxic environment, and our homeowners have gone through something awful. Whether it’s a small kitchen leak or a whole house fire, we’re there to instill trust and let them know our teams got it.
Extreme Ownership
Trust grows where excuses do not. We’re all humans, not robots. We will make mistakes, but we strive to make as few as possible. When we do mess up, we own it and do two things: immediately figure out how to make it right and learn from the mistake to prevent it from happening again.
One Reputation
John Grace’s reputation is the sum of our individual actions. The actions of one are the actions of all.
COMMUNITY PARTNERS AND TRADES
If you are experiencing an emergency and need help now due to property loss or damage, please call us immediately. We are here to provide 24/7/365 emergency response services and support you through your time of need.
For insurance agents or adjusters interested in learning more about how we can assist your clients through property loss, please contact us at info@john-grace.com or call your local John Grace office. We are dedicated to working collaboratively to ensure the best outcomes for your clients.
Property managers, vendors, and trades who align with our core values and are passionate about joining us on our mission to restore lives are encouraged to reach out. If you are interested in partnering with us, please send an email to info@john-grace.com. We are excited to explore how we can work together to make a positive impact in our communities.
CURRENT CUSTOMERS
If you are a current customer and have a non-urgent question, please reach out to your Project Manager or contact your local John Grace office. You can also email our general mailbox at info@john-grace.com.